Shipping policy

SHIPPING & RETURN POLICY

Accepted Payment Methods: Amazon Pay, PayPal
Credit Cards: Visa, MasterCard, American Express & Discover

Note: If you are paying with PayPal, Amazon Pay, or Apple Pay we will only ship to the confirmed address that has been established by that account.

The shipping address cannot be changed after it's placed.

If you would like to cancel your order, please send us a message via our contact page.  

SHIPPING & HANDLING
We process orders Monday through Friday and work to get your order out within 3 business days. Most orders placed before 10:00 AM MT ship the same day.

Business Days are Monday through Friday, MT, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

During large sales, promotions, new product releases, and holidays there is a good chance that it could take more than the full 3 business days (sometimes a day or two longer) to ship.

ORDER TRACKING
As soon as your order ships out, you will receive an email with tracking. 

Generally, domestic orders are delivered within 4-7 business days. 

International orders can take anywhere from 7-21 business days (depending on the destination) to arrive once confirmed in transit by our international shipping carrier.

INCORRECT ADDRESS
If a package is returned to us due to an incorrect address, the address is incomplete, it is marked "unclaimed" or “return to sender,” or it has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.

A refund will not be issued until the parcel has arrived back in our facility.

Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

INTERNATIONAL ORDERS
We charge you in US Dollars. Once payment has been processed by your local bank, they then convert the charge into your currency. 

For orders shipping to Canada, we will collect and pay all VAT and duties based on your region.

Note: You, as a customer, are responsible for paying any applicable taxes or duties that may apply.

LOST OR STOLEN PACKAGES
Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.

We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.  

If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, but your local post office can definitely give you more information.

REFUND QUALIFICATIONS

Please see our Refund Policy page here.