COVID-19 Related Shipping Delays
We use USPS to ship all of our orders. Currently USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts, more details are on the USPS website here. Your order will be packed and sent to USPS within 48 hours, with the exception of November 25-30 during our Black Friday sale when orders may take 3-5 days to reach the Post Office. Once the order reaches USPS delays are expected. If you have any questions please send us a message using our online contact form.
Only one discount allowed per order. Discount codes are only valid on the Discount Eligible items listed here.
Refunds include your purchase price plus any shipping costs incurred when shipping the item to you. We do not refund the cost of shipping the product back to us. We offer a 30-Day Money-Back Guarantee.
Return policy not valid on products sold by kilo.
Return policy not valid on sample sets.
Return policy is void if customer has returned or repurchased the same product within a 90 day window. If an order is made using a discount that duplicates a previous order, the previous order is excluded from our satisfaction guarantee policy and cannot be returned.
Returns are not eligible on products that have previously been returned and refunded. Excessive returns will result in a void of our return policy.
If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
To process a return please visit our Return Policy page here.
Accepted Payment Methods: Amazon Pay, PayPal
Credit Cards: Visa, MasterCard, American Express & Discover
Note: If you are paying with PayPal, Amazon Pay, or Apple Pay we will only ship to the confirmed address that has been established by that account.
The shipping address cannot be changed after it's placed.
If you would like to cancel your order, please send us a message via our contact page.
Shipping & Handling
We process orders Monday through Friday and work to get your order out within 3 business days. Most orders placed before 1pm MT ship the same day.
Business Days are Monday through Friday, Mountain Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
During large sales, promotions, new product releases, and holidays there is a good chance that it could take more than the full 3 business days (sometimes a day or two longer) to get these orders out of our warehouse.
As soon as your order ships out, you will receive an email with tracking.
Generally, domestic orders are delivered within 4-7 business days. We do not offer expedited shipping.
International orders can take anywhere from 7-21 business days (depending on the destination) to arrive once confirmed in transit by our international shipping carrier.
If a package is returned to us due to an incorrect address, the address is incomplete, it is marked "unclaimed" or “return to sender,” or it has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
We charge you in US Dollars. Once payment has been processed by your local bank, they then convert the charge into your currency.
For orders shipping to Canada, we will collect and pay all VAT and duties based on your region.
Note: You, as a customer, are responsible for paying any applicable taxes or duties that may apply.
Lost or Stolen Packages
Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.
If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, but your local post office can definitely give you more information.
Incorrect or Damaged Orders
We always strive to pack all orders correctly, but mistakes can happen. Please let us know within 2 days of receiving your order via our contact page of any error or damage.
In either case, we will require you to send us an image via email of the items received, any damaged items you have received, the packaging your order arrived in, and your invoice. Once we receive those images, we will contact you via email with the options available to you.