Refund policy

We are so sure you’ll be happy with your purchase that we offer a 30-Day Money-Back Guarantee to ensure your satisfaction with any of our Cheryl Lee MD Products. If for any reason you wish to return any of our skin care products, simply return the product and we will promptly refund your purchase price.

Refunds include your purchase price plus any shipping costs incurred when shipping the item to you. We do not refund the cost of shipping the product back to us. We offer a 30-Day Money-Back Guarantee.

Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.

If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

INCORRECT OR DAMAGED ORDERS
We always strive to pack all orders perfectly, but things can happen throughout your packages journey. Please let us know within 2 days of receiving your order via our contact page of any error or damage.

In either case, we will require you to send us an image via email of the items received, any damaged items you have received, the packaging your order arrived in, and your invoice. Once we receive those images, we will contact you via email with the options available to you.

Return policy not valid on products sold by kilo.

Return policy not valid on sample sets.

Return policy is void if customer has returned or repurchased the same product within a 90 day window. If an order is made using a discount that duplicates a previous order, the previous order is excluded from our satisfaction guarantee policy and cannot be returned.

• To return a product, email us at orders@cherylleemd.com for a Return Number (RMA#).
• Place your RMA# inside or outside of the package along with your name and address. This will help us process your return much quicker.
• Send your product to our return facility:
CherylLeeMD Distribution Center
144 South Main St. #300
Alpine, UT 84004

We recommend using only trusted postal carriers, and be sure to get a tracking number as we are not responsible for lost or damaged packages that are being returned.